Santa answers your Frequently Asked Questions

Zoom is a video conferencing platform used across the world. A private link can be issued and shared with friends and family

Tickets are £34.99 per call. There are no limits on how many people can attend the call, but we advise the number of children for Santa to speak to be limited to 3 to ensure he has enough time to speak to them. In the event that more than 3 children are on the call, we suggest that you contact us to arrange some extra time.

Yes Please contact our group organiser Rudolph at


No because Zoom Santa has no hidden costs


Tickets are available to purchase here on our website A credit or debit card will be required.

There is no maximum group size, however the only restriction is the time on the call.  From Santa’s personal experience a family with more than 2-3 kids may need to book additional slots to get through all the detailed information with each child. Please feel free to share the link with family around the world but please note Santa said annoying dad jokes will only lose valuable time with him! Please ensure everyone is on the call 5 minutes in advance and that everyone mutes their audio with the exception of the children’s video feed. Zoom instructions will be sent out prior to the call for anyone unsure!

All calls will be between 7 and  10 mins

Unfortunately it would be difficult to guarantee delivery of presents, however if you wish to purchase a small gift and let Santa know in the additional comments where it has been left we can be sure to make it a magical experience.

You can amend your booking via the email confirmation you received when booking. All amendments need a to be made a minimum of 7 days before your original booking

No, unfortunately tickets are non-refundable

You can do it from anywhere! Most people will do it from the comfort of their own home, so curl up on the couch, put on your Christmas PJ’s., light the fire (if you have one!), and get ready to see Santa.

Due to the huge interest in Zoom Santa & the demand on our booking system, please allow 24 hours to receive your zoom link to the email address you inputted at booking stage. Please also check your spam / junk folders before contacting us at the contact form on our website. Please do not refresh the page when booking, allow a couple of minutes for your booking to go through.

Please email – with the name & email used to book and we will resend it to you.

Smiles, Fun and lots laughter and most importantly your laptop / tablet / phone

In won’t affect us, Zoom Santa has it all covered

This year more than ever Santa will be able to interact with you and your family in greater detail.  You will have the opportunity to share information about your child/children when booking online on, eg: their name, age, special moments, family pets, favourite sports etc.

Santa has a short time to review this information in between groups so choose carefully what you feel would amaze your child that Santa knew about them.

We cannot guarantee that Santa will refer to everything, but we will do our best to make sure each family has a magical Experience.

Please log on at least 10 minutes prior to ensure your camera and microphone are working

Before the call we recommend a good Christmas film starring the main man himself. Santa’s personal favourite is Miracle on 34th Street with some hot chocolate and lots of popcorn.

Of course Santa loves all pets however Mrs Claus is afraid of mice.

Yes of course plus you can invite relatives from across the globe.  Please allow at least 10 minutes prior check in to allow all those Non IT friendly relatives time to adjust to modern technology

No just xmas jumpers, xmas pyjamas or whatever you like in the confort of your own home.

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